Instrumentation Field Service

24/7 Field Service

Remote Service & Support

Carotek can also arrange for remote service when on-site access is not possible.  Through the use of the proper remote access tools, communicating field instrument issues can assist with troubleshooting, diagnosis, configuration adjustments and verification of settings and parameters.  We can also arrange remote assistance for startups.  There are three options available.

Smart Phone with remote assist technology 

Uses your existing smart phone with camera and connectivity apps to do a live video transmission so our technicians can see what your technicians see. 

• World-class teams per product and technology.
• Response by phone in minutes directly with a tech-support engineer. 888-ENDRESS (363-7377)
• Response by email within 24 hours via [email protected]

RealWear HMT headset for hands-free video support

Technician can be hands-on with instrument instead of phone, using IIoT data visualization, documentation-access, guided workflow and mobile forms.  Survival Kit includes:

• RealWear HMT-1® or HMT-1Z1® headset bundle
• Preloaded software, drivers and basic account setup
• Instrument service plan with priority support, live remote access
• Carrying case for easy, secure transport

Field Xpert® SMT70 mobile tablet PC for field instrumentation

The Field Xpert SMT70 configuration tool with remote assistance applications, connects local users with service experts to resolve instrumentation issues.  Survival kit includes:

• Field Xpert SMT70 or SMT77 tablet PC configurator bundle
• Preloaded software, drivers, modems and basic account setup
• Locally purchased cellular SIM card with data plan coverage
• Instrument service plan with priority support, live remote access
• Carrying case for easy, secure transport

Learn More About Field Xpert Tablets

Service Tool Rental is available:

• Standard rental – three-month agreement interval (best price)
• Emergency, on-demand – two-week agreement plus expedite fee